FAQ
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Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. What services does The Happy Hatch offer?
The Happy Hatch offers customized decoration services for birthdays, baby showers, surprise proposals, anniversaries, and other special celebrations. We create stylish and memorable setups designed around your occasion.
2. Do you offer customized decoration themes?
Yes. Every celebration is unique, so we customize decorations based on your theme, preferred colors, venue, and budget to make your event feel personal and beautiful.
3. How early should I book my event decoration?
We recommend booking at least 5–7 days in advance so we can plan every detail properly. For weekends and special dates, booking earlier is always better.
4. Can you decorate at home or at outdoor venues?
Yes. We provide decoration setups at homes, cafés, restaurants, banquet spaces, terraces, and private venues depending on your celebration needs.
Payment Information
1. Do you work with different budgets?
Yes. We offer decoration options based on your budget while maintaining quality, creativity, and attention to detail.
2. How is pricing decided for an event?
Pricing depends on the occasion, decoration style, venue size, customization, and materials required for the setup.
3. Is booking confirmed after payment?
Yes. Once booking details are finalized and payment is confirmed, your event date is reserved and our team begins planning your décor.
4. Do you provide decoration options before confirmation?
Yes. We discuss your event requirements and share décor ideas or concepts before final booking
Order & Returns
1. Can I make changes after booking?
Yes. Minor changes can be discussed before the event setup, depending on availability and preparation stage.
2. What if I need to reschedule my event?
If your plans change, please inform us as early as possible. We’ll do our best to adjust based on availability.
3. Do you offer last-minute decoration bookings?
Yes. Depending on date and material availability, we try our best to accommodate urgent bookings
4. Do you handle the full setup on event day?
Yes. Our team manages the decoration setup professionally so everything is ready on time and you can enjoy the celebration stress-free.
Ordering from The Happy Hatch
1. How can I book with The Happy Hatch?
You can contact us through our website, Instagram, or WhatsApp and share your event date, occasion, venue, and decoration preferences.
2. Can I share my own decoration inspiration?
Absolutely. You can share inspiration photos, color ideas, or theme references and we’ll create a setup based on your vision.
3. What makes The Happy Hatch different?
We focus on creative styling, personalized details, elegant décor, and stress-free service to make every celebration feel truly memorable.
4. Which occasions can I book you for?
You can book us for birthdays, baby showers, proposals, anniversaries, and customized celebrations for your special moments.