Refund policy

Welcome to The Happy Hatch. This Payment & Refund Policy outlines the terms related to payments, cancellations, refunds, and booking policies for our decoration and event styling services.

By booking our services through Thehappyhatch.in, you agree to the terms mentioned below.

1. Booking Policy

  • All event decoration bookings are subject to availability.

  • A booking is confirmed only after receiving the required advance payment.

  • Clients are requested to provide accurate event details including date, time, venue location, and decoration requirements.

2. Payment Terms

  • Advance payment is required to secure your booking date and event slot.

  • The remaining balance must be cleared before or on the event day as agreed.

  • Payments can be made through approved payment methods shared by The Happy Hatch.

  • Additional customization requests made after booking confirmation may result in extra charges.

3. Pricing

  • Prices may vary depending on:

    • Event size

    • Theme selection

    • Decoration materials

    • Venue location

    • Customization requirements

    • Urgent or last-minute bookings

  • Final pricing will be shared before booking confirmation.

4. Cancellation Policy

Client-Initiated Cancellation

  • Cancellation requests must be informed as early as possible.

  • Advance payments may be partially or fully non-refundable depending on:

    • Time remaining before the event

    • Material purchases already made

    • Work already completed

Last-Minute Cancellation

  • Cancellations made close to the event date may not qualify for any refund due to preparation and material costs.

5. Refund Policy

Refunds may be considered only in the following situations:

  • Duplicate payment made by mistake

  • Service cancellation initiated by The Happy Hatch

  • Inability to provide services due to unavoidable circumstances from our side

Approved refunds, if applicable, will be processed within a reasonable number of business days.

6. Non-Refundable Situations

Refunds will generally not be provided for:

  • Change of mind after booking confirmation

  • Event cancellation by the client at the last moment

  • Delays caused by venue restrictions or client-side issues

  • Minor differences in decoration appearance due to material availability or customization adjustments

7. Rescheduling Policy

  • Clients may request event rescheduling subject to availability.

  • Rescheduling requests should be informed in advance.

  • Additional charges may apply depending on the new event date, setup requirements, or material costs.

8. Service Delays

While we always strive for timely setup and service delivery, delays caused by factors beyond our control such as traffic, weather conditions, venue access delays, or third-party vendor issues shall not be considered eligible for refunds.

9. Contact Us

For payment-related questions, cancellation requests, or refund support, please contact us:

The Happy Hatch
Website: Thehappyhatch.in
Email: support@thehappyhatch.in

Thank you for choosing The Happy Hatch to make your celebrations memorable and beautiful.